FAQ

SHIPPING & DELIVERY

CORONAVIRUS UPDATE: For your reassurance as a customer, all our jewellery will be packed in clear transparent bags, free from contact. Where there are exceptions to this, our team members wear gloves to minimise the contact they have with the jewellery maintaining the highest hygiene standards. Orders will be delivered free of contact through letterboxes.

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EASY RETURNS

At The Golden Grass Company, we inspect every item before it is sent out to our customers.  However, if you feel that your item is faulty or damaged in any way then please contact us by email at info@goldengrass.org within 30 days so we can offer you the option to refund or exchange the item.

Exclusions:

Please note that for hygiene reasons, earrings are not eligible for refunds unless they are faulty or damaged when you receive them.

 

TRACKING YOUR ORDER

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MONEY BACK GUARANTEE

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100% SECURE ORDERING 

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PRIVACY POLICY

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The Golden Grass Company

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