TERMS AND CONDITIONS
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.\
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
WHAT YOU NEED TO KNOW
These are the terms and conditions which apply to your purchase of jewellery, accessories and other goods (“goods”) from The Golden Grass Company website, goldengrasscompany.com and golden grass.org (the “website”).
The website and goods are provided by The Golden Grass Company, a company registered in England (“we”, “us”, “our” “the Company”). When we refer to “you” and “your” we mean the user of the website and purchaser of goods.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.
We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website.
You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the goods or the website please email us at
INFORMATION ABOUT THE WEBSITE AND THE GOODS
This part sets out some terms about information on the website, descriptions of goods and how you use the website.
Separate notices and disclaimers apply to your use of the website. By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers.
We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we believe that such an error has affected your purchase of goods we will try to let you know. As we take these steps to ensure accuracy we will not be liable to you for any accidental errors on the website.
Payment in whole, by credit card or debit card, is required before dispatch of goods.
Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.
Goods supplied by The Golden Grass Company to customers remain the property of the Company, until paid for in full by the customer.
We deliver products globally.
The price of the product does not include delivery charges. To review our prices, terms and conditions for delivery, please visit our Delivery Policy page.
We accept the following forms of payment: Visa, Visa Debit, Maestro, Mastercard, American Express, Discovery, Diners, JCB and PayPal.
We aim to deliver all orders within 3 working days maximum, unless outside of Europe, the Middle East or the US, or we have contacted you and agreed alternative terms. Please note that during busy periods this may be extended.
We will endeavour to dispatch all orders within 1 working day subject to product availability and clearance of payment.
Items being sold online should be available in stock, but if an item has just sold out we will notify you of this and inform you by email of the delivery time.
We are not liable for damage incurred to goods in transit or for non - delivery.
You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
RETURNS & EXCHANGES
You are entitled to return any item bought on thegoldengrasscompany.com/ goldengrass.org, for any reason, within 14 days of the date of delivery for UK deliveries and 28 days for international deliveries, and receive a full refund (less any postage/ shipping charges).
Please note, earrings are non-returnable/non-refundable (unless faulty due to hygiene reasons).